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Privacy Policy & Cookies

Privacy Statement from Bromley Craft Products Limited
Bromley Craft Products Limited is committed to ensuring that your privacy is protected. This notice sets out our online information practices and the way your information is collected and used. Bromley Craft Products may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 All information will be collected lawfully and in accordance with the Data Protection Act 1998.  Our Privacy Policy does not affect your statutory rights as a consumer.

The information we collect
When you shop on this website, you’ll need to provide personal information such as your name, e-mail address, billing address, delivery address, telephone number and product selections.

If you choose to set up a customer account on this website you will need to create a password.

We may also collect analytical and statistical information, for example, the URL you came from, your IP address, your browser type, the country where your internet connection is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We may collect this information even if you do not register with us. This type of information helps us to monitor and improve the way out website works.

Website visitors and customers will be given the option to subscribe to our newsletter to receive information from us by email about products, promotions or special offers which we run periodically. If you do not wish to be contacted for such purposes, ensure that you don’t tick any email marketing sign up checkboxes.

We will never automatically sign you up to our marketing lists. You may unsubscribe from our marketing list at any time by following the unsubscribe link in any of our emails or by telephoning us on 01825732515 or via email: info@craft-products.com We will never release your personal information to any company outside of Bromley Craft Products Ltd for mailing or marketing purposes.

Be aware that if requested by the police or a government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Bromley Craft Products Ltd is not responsible for the policies of any linked third party sites we advise that you check out the privacy conditions of any other websites you visit.

Cookies are used on the website and stored locally on your own browser. More info on cookies can be found here in our Cookie Policy below.

The information We DONT collect through this web site:
Credit/Debit Card Information – When paying for goods purchased via this website all banking details are passed directly from the customer to the payment processor for secure processing via a secure payment page hosted by the payment processor (SagePay or PayPal).  Customers credit / debit card details are never entered or stored on our system.

Payments made through PayPal are subject to the PayPal privacy policy and terms and conditions.

Payments made through SagePay are subject to the SagePay privacy policy and terms and conditions.

How we use information
We never collect sensitive information about you without your explicit consent and the information we have will be as accurate and up to date as possible.

You may e-mail us to find what information is held about you. If you find any inaccuracies please let us know and we will delete or correct it for you. 

We will only collect information about you for the following reasons:

* To allow you to use our e-commerce site * To process your orders
* To deal with any enquiries you may have about our services
* To enable you to access specific materials and sections within the site
* To send you materials when requested
* To notify customers when items come into stock when requested
* To send you marketing information if requested.

We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift vouchers which are a product you order for another person. Information you provide to us to create a gift voucher is only used for that purpose, and it is only disclosed to the person receiving the gift voucher.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

If you have subscribed to our email newsletter we may use your email address to send you updates on our new products and services and promotions. Information you submit on our website will not be used for this purpose unless you request it by opting to join our mailing list. We do not send random marketing emails to personal email addresses (Spam) and we never share our mailing list with third parties. You may unsubscribe from our marketing list at any time by following the unsubscribe link in any of our emails or by telephoning us on 01825732515 or via email: info@craft-products.com

We use non-identifying and aggregate information to analyse and improve the design of our website. For example, we can see which pages are most popular on our website, how long visitors spend on the website, what search terms they use to find our website etc.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can access or correct your information
 You can access all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request. Verification may be required before granting such requests.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us
Should you have other questions or concerns about these privacy policies, please contact us at: The

Data Protection Officer
Bromley Craft Products Limited
PO Box 283
TN22 9DY


Cookie Policy
A cookie is a small file which your web browser stores on your computer or mobile device. Cookies allow the website to tailor its operations to your needs, likes and dislikes by storing information including the following:

Website Cookies (first party)
Shopping cart contents
Products viewed
Login details (in encrypted form)
Customer details (in encrypted form)
Other website preference and operational indicators

Third party cookies
Cookie consent indicator
Google Analytics – Non identifiable website traffic analysis.
Subject to Google Analytics Privacy Policy.

Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. It will not be possible to purchase products using the website unless cookies are enabled.