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Unless otherwise agreed in writing, the following terms and conditions apply to the sale of all goods supplied and/or made by Bromley Craft Products Limited (known as 'The Company') to the exclusion of any other terms or conditions.  The company Privacy Policy and Cookie Policy also form part of the company terms and conditions.  Please read these documents carefully and if you have any queries contact the company directly.

Purchase of goods from the company is an unqualified acceptance of these terms and conditions. Unless otherwise stated, prices quoted are for single items inclusive of VAT. Delivery costs may be added separately depending on the goods ordered and delivery location.  Prices are subject to change without notice.  Product information can be found on the company’s website at
www.craft-products.com.  If further information or advice is required please contact us.

The Company will not be liable for any non-delivery of goods or damaged goods unless written notice is given to us within 14 working days of the date when the goods would in the ordinary course of events have been delivered.  The company’s liability is limited to the replacement or repair of the goods at their discretion.  Goods must be inspected upon receipt and any damage reported to the company within 48 hours.  The company may request that damaged items are returned before replacement goods are issued.  Reasonable postage costs incurred will be reimbursed by arrangement with company. 

Customers have the right to cancel under the terms of the Consumer Contracts Regulations up to 14 days after receipt of the goods.  Customers must contact the company in writing (email or post) within this 14 day period to request cancellation otherwise cancellation will not be accepted.  After the return request has been accepted by the company the customer has a further 14 days during which the goods must be returned to the company.
Refunds for returned goods are issued as soon as possible and within 14 days  of either the company getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
The company will refund the cost of basic delivery (where charged) to send the goods to the customer.  Enhanced delivery costs for next-day delivery etc are not refundable.
A deduction can be made if the value of the goods has been reduced as a result of them not being retunred in original condition.
The return delivery cost is at the customers expense and is not refundable.
Exemptions: There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.  This includes any tailor made or personalised items and any items which cannot easily be separated from other items purchased.

The Company undertakes that goods supplied are fit for their stated purpose. However, the customer is responsible for determining the suitability of the goods for any particular use. The company is unable to accept liability for consequential loss or damage, however caused.  Product specifications, colours and dimensions may change without notice.  The company cannot accept liability for any errors or omissions in product descriptions or images.

Unless otherwise agreed all orders must be paid for in full before goods are dispatched from the company premises.  The company may offer credit terms at its discretion upon receipt of two satisfactory trade references and a bank reference.  For credit accounts payment is due by the end of the month following month of delivery. The company reserves the right to add interest to overdue balances at the rate of 2% per month calculated daily. Processing of orders may be delayed without notice if accounts become overdue. An administration fee of £10 is charged to re-present an uncleared cheque.

Currency: International customers should be aware that all payments are displayed and processed in GBP Pounds.  Other currencies may be shown on website product pages for guidance, but the actual cost is dependent on the customers bank exchange rate and handling charges.
Delivery: International delivery charges are calculated automatically by the website.  The company reserves the right to increase the delivery charge where necessary, but in such cases the customer will be notified and given the option to cancel.
Other Charges: Customers ordering goods for delivery outside the UK accept liability for any additional charges which may be applied upon receipt in their country including customs duty, taxes, handling and storage charges.

8.1- Goods supplied to the Buyer will remain the property of the company until full payment in cash or cleared funds has been received by the company for those goods and for all other goods delivered or services supplied by the company to the Buyer in respect of which payment is outstanding.
8.2 Until title to the goods passes to the Buyer:
- The Buyer will hold those goods as Seller's bailee.
- The Buyer will protect, store and identify the goods by reasonable means so that they can be recognised as the property of the Seller.
-  The Buyer may use the goods or sell them in the ordinary course of their business.
- If the Buyer is in breach of any of its obligations to the Seller, or the order or the contract for the supply of goods is cancelled under Clause 7 below, and provide the goods are still in existence and have not been resold, the Seller may (a) by notice the Buyer require delivery to it of the goods: and/or (b) with or without previous notice, retake possession of the goods and sell the goods. For the purpose of this clause the Buyer irrevocably authorises the Seller's representatives to enter the premises on which the goods are situated and remove the goods at the Buyer's expense.
8.3- Risk in all goods supplied to the Buyer will pass to the Buyer on delivery.

The Company reserves the right to withhold supplies at its discretion.  Should the Buyer enter into liquidation or if there is appointed a Receiver, Administrator or Administrative Receiver of the Buyer's property or assets or any part of them, or a court order is made or a resolution is passed for the winding up of the Buyer (except for the purpose of amalgamation or reconstruction) or if the Buyer commits any act of bankruptcy, or any bankruptcy petition is presented against the Buyer (or any analogous proceedings under the law of any country outside the United Kingdom are commenced) , the Seller may by notice in writing to the Buyer cancel all or any part of them remaining unfulfilled. 

The Company retains copyright of all trademarks, images and any other material published in its catalogues, website and any other media.

Complaints should be made in writing to the company at:

Bromley Craft Products Limited
PO Box 283
East Sussex
TN22 9DY